At Fitnex Level, we aim to deliver your fitness essentials quickly, securely, and with transparency. Please read the following policy to understand how we handle shipping and delivery.
1. Order Processing
All orders are processed within 1–3 business days after confirmation. Once processed, the items are packaged and handed over to our delivery partners for dispatch.
2. Delivery Method
We currently offer Cash on Delivery (COD) as our sole payment and delivery method. You will be required to pay the full amount in cash at the time of delivery. Please ensure someone is available at your provided address to receive and pay for the order.
3. Delivery Time
Delivery times may vary based on your location. Estimated delivery time is:
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Local deliveries: 2–4 business days
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National deliveries: 4–7 business days
Delays may occur during holidays, high-demand periods, or due to unforeseen logistical issues. We will notify you of any significant changes to your expected delivery window.
4. Shipping Charges
Shipping fees, if applicable, will be clearly displayed during the checkout process. We may offer free shipping promotions on select orders or during promotional campaigns.
5. Order Tracking
Once your order has been dispatched, you may receive a tracking number or delivery update via SMS or email. For any updates or concerns, feel free to contact our customer support.
6. Failed Delivery Attempts
If no one is available to receive the order during delivery, our partner may attempt a redelivery. Repeated failed attempts may result in the order being canceled.
7. Damaged or Missing Items
If your package arrives damaged or items are missing, please contact us within 48 hours of delivery. Provide clear photos of the package and contents for faster resolution.
If you have any questions or special instructions regarding delivery, please contact us at [email protected].