At Fitnex Level, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website or services.

1. Information We Collect

We may collect the following personal information:

  • Name

  • Phone Number

  • Delivery Address

  • Email Address 

  • Order-related details

We collect this information when you place an order, contact our support team, or interact with our website.

2. How We Use Your Information

Your personal information is used for the following purposes:

  • To process and deliver your orders

  • To contact you regarding your order status

  • To respond to your inquiries or customer service requests

  • To improve our services and user experience

  • To send you updates or promotional offers 

3. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

5. Your Rights and Choices

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data

  • Opt out of receiving promotional messages at any time

6. How to Opt Out

If you no longer wish to receive promotional communications or updates from us:

  • Email us at [email protected] with the subject line Opt Out

  • Or reply STOP to any promotional SMS message

We will process your request within a reasonable timeframe and confirm once your preferences are updated.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us at [email protected].