At Fitnex Level, your satisfaction is important to us. If you’re not fully happy with your purchase, we offer a simple and transparent return and refund process. Please read the policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns

You may request a return if:

  • The item you received is defective, damaged, or incorrect

  • The return request is made within 48 hours of receiving the order

  • The product is unused, in its original packaging, and in resellable condition

Items that show signs of use, are without original packaging, or are damaged due to misuse will not be accepted for return.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products used or damaged after delivery

  • Customized or special-order items

  • Items returned beyond the 48-hour return window

3. Return Process

To initiate a return:

  1. Contact our customer support team within 48 hours of delivery

  2. Provide your order details and reason for return

  3. Include clear photos if the item is defective or damaged

Once approved, we will arrange for the item to be picked up or guide you on how to return it.

4. Refunds

As we operate on a Cash on Delivery basis, refunds will be processed as follows:

  • If the return is approved, a refund will be issued in cash, depending on your preference and location

  • Refunds are processed within 5–7 business days after we receive and inspect the returned item

5. Exchange Option

If you prefer an exchange instead of a refund, we will arrange it at no additional cost once your return is approved.

6. Cancellation Policy

Orders can be canceled before they are dispatched. Once the order is shipped, it must go through the return process.

If you have questions about our return or refund process, feel free to contact our support team at [email protected].